MOBILE DATA FOR OUR AIRTIME CLIENTS

Connectivity and Speed – everywhere you go!

  • DATA via our physical SIM CARDS are exclusive to existing UKUTEL clients with an airtime subscription who can access the MTN RSA network.

get yours today

COMING SOON …

  • eSIM’s: (For our global roaming clients in other countries with COMPATIBLE PHONES)
  • Fixed LTE (for those who eat Data for breakfast)
  • 5G (for those who are looking for incredible speeds at “microwave” bandwidths)
UKUTEL sim card large

PRICING

  • Top-Up
  • 5.5GB
  • 10 GB
  • 15 GB
  • 20 GB
  • 25 GB
  • 50 GB

PRO

Clients pay…

Get it
  • R69 / GB
  • R99
  • r174
  • r249
    • r274
    • r299
  • r499

MEDIUM

Clients pay…

Get it
  • R74 / gB
  • r124
  • r199
    • r274
    • r299
  • r324
  • R524

STARTER

Clients pay…

Get it
  • R79 / GB
  • r149
  • r224
    • r299
    • r324
  • r349
  • R549
  • UKUTEL DATA can not be purchased as a stand-alone product – an active airtime package is required.
  • The airtime package you are on, OR THE NUMBER OF CLIENTS YOU INVITED, determines the price you pay for DATA.
  • UKUTEL Data roams on the MTN – SA Network.
  • Unused UKUTEL Data rolls over for 90 days.
  • TOP-UP UKUTEL Data is valid for 30 days.
  • UKUTEL Data is Anytime Data (no day/night split).
  • UKUTEL Data can be used to surf the web, stream content and fuel any 3rd party app.
  • All bundles are “Month-2-Month”.

ORDER your DATA HERE

HOW TO GET YOUR DATA

STEP 1:

An active CLOUD airtime package is required

  • Choose between 3 packages: “PRO“, “INTERMEDIATE” or “STARTER“.
  • This will “UNLOCK” the button and ability to order your UKUTEL sim and choose a data bundle.

VIEW PACKAGES/PRICING

STEP 2:

Select a DATA bundle

  • Click on the “Add a DATA Bundle” button when you log into your client portal, and follow the prompts.
  • The airtime package you are on will determine the price you pay for data.

STEP 3:

Complete your profile and upload KYC (RICA) documents via the UKUTEL_APP

  • Upload picture of your ID / passport
  • Upload picture of proof of residence.

REGISTER HERE

FAQ’s

When will I get my SIM Card?

Based on our provider, the expected shipping of the UKUTEL_SIM cards will commence from the beginning to mid-July 2024. This date may be subject to change due to supplier issues.

  • The expected delivery date is 7 days if you order your sim on or after 7 June 2023
  • The expected delivery date is 15 June 2023 if you pre-order your sim before 7 June 2023

I opted in before 1 October – When do i get my Complimentary airtime?

You will receive your complimentary airtime immediately when you order and paid for your sim.

To access your complimentary data-driven airtime and start making calls, you will need to download the UKUTEL_App and complete the set-up process.

You will require a separate pay-as-you-go airtime bundle to recharge with more airtime when you run out and require more airtime, or your 90 day airtime roll-over period expires.

Is The Data On Contract Or Prepaid?

It’s on Prepaid

1.) The data bundle you choose will auto-renew on a month-to-month basis.
2.) You need to give 30 days’ notice to cancel the auto-renew. 25 ZAR admin fee will be charged for an unpaid, or late payment.

Do I Need to RICA?

Yes – You will be required to upload the necessary documents:

1.) through the UKUTEL softphone app, or

2.) via the Client Portal section on the UKUTEL website, or

3.) submit the necessary documents when the sim is delivered.

Our support desk may take up to 48 hours to approve uploaded documents and activate the sim.

Will I always pay the Same monthly costs I’m paying after I choose a package?

No. Your monthly data cost is linked to the airtime package you are on. Should you upgrade to a higher airtime package, your monthly data cost will decrease from the next month onwards.

For example:

  • If you purchased the STARTER AIRTIME PACKAGE, and you now subscribe to the 5.5GB monthly data package, you will pay R149 per month and R79/GB for any top-up.
  • When you upgrade to the MEDIUM AIRTIME PACKAGE, the system will automatically REDUCE your future monthly data cost to R124 per month and R74/GB for any future top-up purchases.
  • When you upgrade to the PRO AIRTIME PACKAGE, the system will automatically REDUCE your future monthly data cost to R99 per month and R69/GB for any future top-up purchases.

How Long Does The Data Roll Over For?

Bundle Data: 90 Days from the date of purchase.
Top-Up Data: 30 Days from date of purchase

Can I cancel anytime?

Yes – You can cancel anytime.

To avoid future debit orders and costs related to the debit order, the cancellation should reach us 30 days prior to the debit order date.

Can I Top Up If I Run Out Of Data?

Yes – you can top up in intervals of 1 GB via the Client Portal on the UKUTEL_App, or through the UKUTEL website. Alternatively, you can upgrade to a higher package if the package you are on is too small for you.

Can I upgrade my package at any time?

Yes, you have the flexibility to do so.

NOTE:

  1. Your 30-day billing cycle will reset to a new start and end date.
  2. Data left on the old bundle will deplete first before the new aquired data.

Can I Top Up Without Having Data myself?

Yes – On condition that you access the UKUTEL_App via the UKUTEL_SIM.

NO data is required to browse the Client Portal section through the UKUTEL_App using the UKUTEL_SIM to access the top-up menu.

Note! If you don’t have an UKUTEL_App or UKUTEL_SIM you will be required to have data.

On Which Network Does The UKUTEL_SIM Roam?

MTN – South Africa

Can I Use The Data For Any Purpose?

Yes.

Can I Port My Existing Number Over To The UKUTEL_SIM?

Yes, Just send us you latest (not older than 30 days) invoice to hello@ukutel.com .

Do I Need to RICA?

Yes – You will be required to upload the necessary documents through the UKUTEL softphone application, or via the Client Portal section on the UKUTEL website.

Our support desk may take up to 48 hours to approve your documents.

can I make regular GSM airtime calls from my UKUTEL sim as a backup?

Yes, provided you have GSM airtime.
If you don’t have GSM airtime, then you can buy GSM airtime (same as UKUTEL Cloud Airtime) through the UKUTEL app at normal MTN GSM.

I have more questions / need further assistance. What do I do?

  • We have a support desk on standby during normal office hours: Monday to Friday from 08h00 to 16h30 (UTC+2)..
  • You can make a FREE call (no airtime required) from your UKUTEL telephone number via the UKUTEL_App.
  • You may send a support ticket via your Client Portal outside of office hours.

SIM Processing and Handling Fees

A non-refundable and mandatory ONCE-OFF SIM Processing and Handling Fee of 149 ZAR is payable before the selection of a data-bundle package.


Please note that your SIM card will be activated within 24 hours upon acceptance of your delivery, and your data roll-over period will start from the date of activation.

Suspension or Disconnection of Services

UKUTEL may suspend or disconnect Telecommunication Network Services from time to time without notification due to Network maintenance, modification, or upgrading processes.

UKUTEL may also suspend or disconnect your use of the Network Services if you (or anyone who uses your sim card):
·        breach or default on the Terms and Conditions;
·        damage or abuse the Network Services, the Network or put the Network at risk;
·        are suspected of any fraudulent activity, exceed your subscription limit; close your UKUTEL account; do not make use of the UKUTEL-SIM card for a period of 6 (six) months or more; provide information that is false or misleading; for any other reason required by law or if so, directed by any authority; or
·        in the event that UKUTEL (PTY) Ltd. has been advised of the death of the account holder.

If an account goes into arrears any unused data will be locked until payment is received. An unpaid penalty and or reconnection fee may be charged as deemed fit by UKUTEL.

Once payment is received, benefits will be reinstated until you wish to cancel the UKUTEL_SIM/product.

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Become a mobile data reseller and earn shared profits…

Once-Off

Earn when a client in your reseller business purchases any of our mobile data packages.

Ad-Hoc

Earn whenever an existing client in your reseller business tops up with data.

Recurring Profits

Earn monthly profit when clients in your reseller business continue with their month-to-month data subscription.

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Explore our RESELLER program