CALL QUALITY:

The better the quality of your (data/internet) connection, the better the quality of your call

Although we have many customers reporting that they are happy with the call quality, it’s not true for some, and this is normal!

Yes, it’s a fact that we only need a stable down-and-upload speed of only 2 Mbps to be able to make or receive good-quality calls via the UKUTEL App. 

Besides line speed, other factors can affect the quality of, and ultimately, your experience when using our app?

  • The traffic load on Wi-Fi-Hotspots

If you are on a shared network like a WiFi hotspot, the voice quality can and will most probably become worse due to heavy traffic load.

  • Latency

Your connection might have a high latency. Latency refers to the weak network condition outside your and our control, as well as the distance between the receiver and sender. If the ping latency is around 20 ms or less and your network latency for both down-and-upload speeds is around 150 ms or less, then your call should be clear.

  • Older, outdated mobile phones/hardware

You might be using an older phone with higher frequencies and outdated hardware which can impact quality.

TEST YOUR CONNECTION:

DO A SPEED TEST!
You can do a regular speed test over at (Click here to visit OOKLA) to help you determine if your speeds and latencies are optimal!