In the unfortunate event of the death of the principal member, spouse, or any of the dependents of the principal member, we’re on standby to get the claim processed as quickly and as smoothly as possible.
IMPORTANT:
According to the master policy, we have 90 days from the date of death to submit a claim to the underwriters.
Click HERE to view the master policy terms and conditions.
- Send us a support ticket via your Client Portal
- Alternatively…just contact us.
DOCUMENTS REQUIRED FOR A NATURAL DEATH:
- The completed and signed “Claims” document
- Certified copy of the deceased’s death certificate
- Certified copy of the deceased’s ID document, stamped “Deceased”
- Certified copy of the deceased’s marriage certificate or divorce order (if applicable)
- Notification of death (DHA1663 form)
- Declaration by traditional leader (DHA1680 form) (if applicable)
- Burial Order
- An affidavit detailing your relationship to the deceased if you’re not a principal member or spouse
- Certified copy of Beneficiary’s ID document
- Certified copy of the Beneficiary’s bank statement into which cash benefits must be paid, showing the name of the account holder and account number.
DOCUMENTS REQUIRED FOR AN UNNATURAL DEATH:
- SAPS investigation officer’s report.
- If you are claiming for a legal dependent child aged younger than 21:
- A certified copy of the child’s birth certificate.
- If you are claiming for a legal dependent child aged between 21 and 26:
- A certified copy of the dependent’s birth certificate
- Certified copies to prove that the dependent was registered as a full-time student at a registered educational institution.
